Privacy Policy

1. Introduction

At Pizza luce ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzasluce.digital, use our mobile application, or interact with our food delivery and restaurant services.

This policy applies to all personal information we collect through our website, mobile app, in-person interactions, phone orders, and any other means. By using our services, you agree to the collection and use of information in accordance with this policy.

Important Note: We never sell your personal information to third parties. Your data is used solely to provide and improve our services and to communicate with you about your orders and our offerings.

2. Information We Collect

2.1 Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, saved payment methods
• Food Service-Specific Information:
  • Dietary preferences and restrictions (vegetarian, vegan, gluten-free, etc.)
  • Allergen information you provide
  • Special dietary requirements (halal, kosher, etc.)
  • Favorite orders and menu preferences
  • Table reservation details
  • Catering event information and requirements
  • Loyalty program participation and rewards data
• Payment Information: Credit/debit card details (encrypted and securely stored)
• Communication Data: Contact form submissions, customer reviews, feedback, and support inquiries
• Marketing Preferences: Email subscription preferences, promotional opt-ins/opt-outs

2.2 Information We Collect Automatically

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Location Information: Approximate location based on IP address for delivery purposes
• Cookie Data: Session identifiers, user preferences, analytics data
• Order Tracking Data: Delivery status, estimated delivery times, driver location (when applicable)

2.3 Information from Third Parties

• Social Media: Profile information if you connect social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery confirmation and tracking information
• Marketing Partners: Campaign performance and demographic data

3. How We Use Your Information

3.1 Service Provision

• Processing and fulfilling your food orders
• Managing table reservations and catering events
• Coordinating delivery and pickup services
• Providing customer support and resolving issues
• Managing your account and authentication
• Processing payments securely
• Maintaining order history for your convenience
• Ensuring dietary preferences and allergen requirements are met

3.2 Communication

• Order confirmations and status updates
• Delivery notifications and tracking information
• Customer support responses
• Important service announcements and policy updates
• Marketing communications (only with your consent)
• Loyalty program updates and rewards notifications

3.3 Marketing and Analytics

• Personalizing your experience and menu recommendations
• Analyzing website traffic and user behavior
• Measuring marketing campaign effectiveness
• Conducting market research for new menu items and services
• Improving our website, app, and service quality

3.4 Legal Compliance

• Responding to legal requests and court orders
• Preventing fraud and ensuring payment security
• Protecting our rights, property, and customer safety
• Resolving disputes and enforcing our terms
• Complying with food safety regulations

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure credit card processing and fraud prevention
• Delivery Companies: Coordinating food delivery to your address
• Cloud Storage Providers: Secure data storage and backup services
• Email Marketing Services: Sending promotional emails (with your consent)
• Analytics Tools: Website performance analysis and user behavior insights
• Customer Support Tools: Managing and responding to customer inquiries

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to court orders, subpoenas, or legal process
• To comply with applicable laws and regulations
• To protect our rights, property, or safety
• In cases of suspected fraud or illegal activity
• During emergencies involving public safety

4.3 Business Transfers

If Pizza luce is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

5.1 Technical Security Measures

• Encryption: All data transmission is protected using SSL/TLS encryption
• Firewalls: Advanced firewall systems protect our servers
• Access Control: Limited access to personal data on a need-to-know basis
• Monitoring: 24/7 security monitoring and intrusion detection
• Regular Backups: Secure, encrypted data backups to prevent data loss
• Payment Security: PCI DSS compliant payment processing

5.2 Organizational Security Measures

• Regular employee security training and awareness programs
• Strict data handling procedures and protocols
• Confidentiality agreements with all third-party providers
• Comprehensive security incident response plan
• Regular security audits and vulnerability assessments
• Background checks for employees with data access

5.3 Your Security Responsibilities

• Use strong, unique passwords for your account
• Never share your login credentials with others
• Log out of your account when using public computers
• Be cautious of phishing emails and suspicious links
• Report any unauthorized account access immediately

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will promptly notify you and relevant authorities as required by law, typically within 72 hours of discovery.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and mobile app. Here's how we use them:

Tracking Technologies We Use:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising measurement and optimization
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and cart data in your browser

Managing Cookies:

You can control cookies through your browser settings. Most browsers allow you to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality, such as staying logged in or maintaining your shopping cart.

7. Your Privacy Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request copies of your personal data. We may charge a small fee for this service.

7.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or incomplete.

7.3 Right to Erasure (Right to be Forgotten)

You have the right to request that we erase your personal data, under certain conditions.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

7.5 Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

7.6 Right to Object

You have the right to object to our processing of your personal data, especially for marketing purposes.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling.

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information in Section 13. We will respond to your request within 30 days. You may be required to verify your identity before we can fulfill your request.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers promptly.

9. International Data Transfers

9.1 Protection Measures

When we transfer your personal information internationally, we implement appropriate safeguards:

• EU-Japan adequacy decisions for data transfers
• Standard Contractual Clauses (SCC) approved by the European Commission
• Comprehensive data processing agreements with all international partners
• Regular compliance audits and security assessments
• Appropriate technical and organizational security measures

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States (cloud storage and payment processing)
• European Union (data analytics and customer support)
• Other countries as necessary, always with appropriate protection measures

10. Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy:

Safe Data Disposal:

When data reaches the end of its retention period, we ensure secure disposal:

• Complete electronic deletion using industry-standard methods
• Physical record destruction through secure shredding
• Deletion of backup copies according to our schedule
• Maintenance of disposal records for compliance purposes

11. Third-Party Links

Our website may contain links to other websites, including social media platforms, payment processors, or partner services. We are not responsible for the privacy practices of these third-party websites.

We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information. Your interactions with these sites are governed by their own privacy policies, not ours.

When you click on third-party links, you do so at your own risk. We cannot guarantee the security or privacy of information you provide to external websites.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time. When we make changes, we will notify you through:

• A prominent notice on our website homepage
• Email notification to registered users
• Pop-up notification when you log into your account
• Push notifications through our mobile app (if applicable)

For significant changes that materially affect your rights, we will seek your explicit consent before implementing the changes.

12.2 Checking for Changes

• The most current version of this policy is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services after policy updates constitutes acceptance
• If you disagree with changes, you may stop using our services

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time:

• Click the "Unsubscribe" link in any marketing email
• Update your preferences in your account settings
• Contact our customer support team
• Call us at +1 480-970-7682

14.2 Account Deletion

To delete your account and associated personal information:

1. Log into your account on our website or app
2. Go to Account Settings > Privacy Settings
3. Click "Delete My Account"
4. Follow the confirmation steps
5. Alternatively, contact our support team for assistance

Note: Some information may be retained as required by law for tax, accounting, or legal purposes, even after account deletion.

15. Conclusion

At Pizza luce, we are committed to protecting your privacy and maintaining the trust you place in us when you choose our services. This Privacy Policy reflects our dedication to transparency and our respect for your personal information rights.

We understand that trust is earned through consistent actions and clear communication. That's why we continuously review and update our privacy practices to ensure they meet the highest standards of data protection and comply with applicable laws.

Your relationship with us is built on more than just great food – it's built on trust, transparency, and respect for your privacy. We invite you to reach out to us with any questions or concerns about how we handle your personal information.

Thank you for choosing Pizza luce and for taking the time to understand our privacy practices. We look forward to continuing to serve you while protecting your privacy every step of the way.

Remember to check this policy periodically for updates. Last updated: December 16, 2024